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Enrolment Services Coordinator II
Location:
Oshawa
Description:
Job Summary: As one of the first points of contact for Ontario Tech University undergraduate students, primary purpose of this position is to provide service excellence in all person, email and phone interactions. The incumbent will provide customer service to all Ontario Tech students and stakeholders in regards to: enrollment services, domestic and international registration, records, student accounts, financial aid, awards, student employment and ID services. They will play an imperative role in prospect management and assisting in Ontario Tech's retention goals by collecting information, maintaining student information systems and reporting on data collected from prospective and current students. The incumbent will be the liaison between the area experts and the clients, and will be responsible for answering 75% of inquiries, while giving timely referrals and knowing when to escalate clients to area experts. Nature of work: This position reports to the Manager, Enrolment Services. Fast-paced environment; work under pressure; high attention to detail required; deadline-driven; highly collaborative. Responsibilities/accountabilities: Maintain working knowledge base of all departments in the Office of the Registrar to provide information, perform student service transactions and give timely referrals to area specialists, academic advisors and other Ontario Tech services. Troubleshoot client problems effectively, identify and analyze any student escalations and provide accurate solutions or referrals to management or area experts. Resolve and answer 75% of client inquiries in-person or over the phone. Delegate paperwork to processors and to area experts to complete student files using BDMS, and the OSAP portal. Review all incoming student appeals and have authority to be the first level of triage for accepting or denying appeals based on documentation. Processing of transactional requests, reviewing submitted paperwork, providing. Visit ListedBuy for more information.
Company:
Ontario Tech University
Posted:
April 21 on ListedBuy
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More About this Listing: Enrolment Services Coordinator II
Enrolment Services Coordinator II is a Teaching Enrolment Services Coordinator Job at Ontario Tech University located in United States. Find other listings like Enrolment Services Coordinator II by searching Oodle for Teaching Enrolment Services Coordinator Jobs.
Enrolment Services Coordinator II is a Teaching Enrolment Services Coordinator Job at Ontario Tech University located in United States. Find other listings like Enrolment Services Coordinator II by searching Oodle for Teaching Enrolment Services Coordinator Jobs.